Getting Started

How does TriSurBra work?

We provide shoppers from Trinidad and Tobago, Suriname and Brazil with a US/UK shipping address that they can use when placing orders with US/UK online stores. The store ships your purchases to us, we ship it to you, and you save big on international shipping costs.

Why should you use us?

TriSurBra rates are the lowest in the regional industry, and we specialize in express shipping worldwide in short timeframes!

We are experts in international shipping. Our team is skilled at preparing your items properly, our customer service team is adept at handing any issue, and our compliance team ensures your shipments comply with all export regulations.

If you are planning on shopping from stores online in the US or UK, our free consolidation will maximize your savings, versus shipping each order separately from the merchant.

We provide insurance and tracking for all shipments.

Why are our operating hours?

Customer Service: We provide 2 forms of assistance:

• WhatsApp Chat: Available 12 hours a day.

• Email: Send an email via our Contact Us page, and we reply within 24 hours.

Receiving: We receive packages 7 days a week. Your package will show as delivered, then it is cataloged before being placed into your suite. You will receive and email as each package is placed into your suite. Processing time after delivery is typically 24-48 hours. The receiving department works Monday-Friday so packages received on Saturday and Sunday will show in your suite the following Monday.

Shipping: Our shipping team works Monday through Saturday from 9:00 AM to 5:00 PM. Urgent shipment requests placed before 3:00 PM are processed the same day. Regular processing of shipments takes place the following business day after the request is made. Shipments prepared on Saturday may not show movement in tracking until the following Monday.

What is the privacy and confidentiality policy?

We understand our members' concerns regarding confidentiality and it is our policy to never sell or give away any member information. The privacy of our members is of utmost important. Details can be found in our Privacy Policy page.